Refund Policy
Last updated: September 27, 2026
We want you to love your Warmora heated poncho. If something isn't right, we're here to help. This policy explains how returns, exchanges and refunds work.
30-day returns
You have 30 days from the date your order is delivered to request a return. To be eligible, the item must be unused, unwashed, in the same condition you received it, and returned in its original packaging with all accessories (including the USB cable and any tags).
Customers in the European Union and the United Kingdom also have a statutory right to withdraw from the purchase within 14 days of delivery without giving any reason. Our 30-day window is in addition to, and does not limit, this right.
How to start a return
- Email us at leonardilcaci10@gmail.com with your order number and the reason for the return.
- Our support team will reply within 1–2 business days with the return address and instructions.
- Pack the item securely and ship it back using a tracked shipping service. Please keep your tracking number until your refund is processed.
Items sent back to us without first contacting us cannot be accepted.
Return shipping costs
Unless the item is defective, damaged or incorrect, return shipping costs are paid by the customer. If you are returning an item because we made a mistake, we will cover the return shipping.
Damaged, defective or incorrect items
Please inspect your order when it arrives. If your poncho arrives damaged, stops heating under normal use, or you received the wrong item, contact us within 30 days of delivery with your order number and a photo or short video of the issue. We will send a free replacement or issue a full refund, whichever you prefer.
Exchanges
The Warmora heated poncho is one size and comes in a single color. If you need a replacement for a defective item, we will send you a new one at no cost.
Refunds
Once we receive and inspect your return, we will email you to confirm whether the refund has been approved. Approved refunds are issued to your original payment method within 5–10 business days. Your bank or card issuer may need a few extra days to post the refund to your account.
If more than 15 business days have passed since we approved your refund and you still haven't received it, please contact us.
Order cancellations
You can cancel your order free of charge before it ships. Email us as soon as possible with your order number. Once an order has shipped, it can no longer be cancelled, but you can return it under this policy.
Non-returnable items
Items that have been used, washed, damaged after delivery, or returned without their accessories are not eligible for a refund. Gift cards are non-refundable.
Questions
For any questions about returns or refunds, contact us at leonardilcaci10@gmail.com.